Terms of service

Terms of Service – United Kingdom
Last updated:  05/11/25

1. Introduction & Acceptance of Terms
Welcome to Ceceloom. These Terms of Service govern your use of our website, services and products. Throughout this website, the terms “we”, “us” and “our” refer to Ceceloom. We are a company dedicated to providing soothing nighttime comfort for women experiencing menopause, through high-quality night-wear and wellness content. By visiting our website and/or making a purchase, you engage with our “Services” and agree to be bound by these Terms, including our Privacy Policy and any other document referenced herein. If you do not agree to these Terms, you may not use our website or Services.

2. Business Identity & Contact Details
Ceceloom Ltd. - Nevotica
71-75 Shelton Street, Covent Garden. London, WC2H 9JQ. United Kingdom
Company registration number: 93768256500018
Email: support@ceceloom.com
Telephone: 719 283 9681

3. Eligibility & Account Usage
By using our website you confirm you are at least the age of majority in your country of residence. If you permit a minor to use our Services via a device you control, you accept full responsibility for their activity. To make a purchase or subscribe to our newsletter you may need to provide accurate, up-to-date information (email address, shipping/billing details, payment method). You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

4. Products & Descriptions
We endeavour to provide accurate product descriptions, images and information. However, colours, textures and appearance may vary depending on your device or screen settings. Our “Night Bra” and associated wellness accessories are described with care, but we cannot guarantee they will meet every individual’s expectations — especially regarding personal comfort or fit. All descriptions, images and features are subject to change without notice. We reserve the right to discontinue any item or limit its sale in certain territories.

5. Orders, Acceptance & Fulfilment
Placing an order on our website constitutes an offer by you to purchase. We may accept or decline that offer at our discretion — for example if the item is out of stock, pricing is incorrect, or there are issues with your account or payment. Payment is processed via secure platforms and following successful payment we will send a confirmation email. Please check your shipping information carefully before confirming your order as we may not be able to cancel or change it later. Your order and any returns or exchanges are subject to our Returns & Refund Policy (which provides the details of your rights). We do not authorise purchases intended for resale or distribution.

6. Pricing, Billing & Payment
Prices are displayed in GBP (£) for UK purchases and may change at any time without prior notice. Unless otherwise stated, prices exclude VAT, shipping fees, customs duties or other charges. You are responsible for any applicable taxes or duties relating to your order. Promotional codes or discounts may have additional terms. By submitting payment you confirm the details are accurate and you are authorised to use the selected payment method. We support secure checkout with major credit/debit cards, PayPal (where available) and other payment methods displayed at the time of purchase.

7. Shipping & Delivery
We currently ship to the United Kingdom (and to other regions where specified). Orders are normally processed within 3-4 business days, though this may vary. Delivery times are approximate and may be affected by your location, customs clearance or carrier delays. Once your parcel is handed to the carrier, risk and title pass to you. We accept no liability for delays, losses or customs issues once the item is in transit.

8. Returns & Refunds
Your rights in respect of returns and refunds are set out in our separate Returns & Refund Policy. We recommend you review that policy before making a purchase.

9. Intellectual Property
All content on this website — including but not limited to logos, product names, graphics, photographs, text, audio and video — is owned by Ceceloom or its licensors and is protected under intellectual property law. You may not copy, reproduce, republish or reuse any part of our Services without our prior written permission. The design, structure and presentation of this website are also protected. Any unauthorised use may lead to legal action.

10. Third-Party Services & External Links
We may provide access to third-party services or tools (such as payment services, live chat, shipping trackers). These are provided “as is” and “as available”. We assume no responsibility for their performance or availability. Your use of these services is subject to their own terms and conditions. Our website may also include links to third-party sites; we do not review or control those sites and accept no liability for their content or any products/services accessed via them. Use of any external site is at your own risk.

11. Reviews & User-Generated Content
If you submit feedback, testimonials or product reviews, you grant us a non-exclusive, royalty-free, perpetual licence to use, reproduce, publish and distribute that content in any format for marketing or promotional purposes. We reserve the right to moderate or remove reviews that are offensive, false or otherwise inappropriate. Please ensure you only submit content that you have the right to share.

12. Limitation of Liability & Disclaimers
To the fullest extent permitted by applicable law, Ceceloom will not be liable for any indirect, incidental or consequential loss or damage — including loss of data, profits or goodwill — arising from your use of our Services or products. Our total liability for any claim arising under these Terms shall not exceed the amount you paid for the relevant goods. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded under UK law (such as under the Consumer Rights Act 2015).

13. Termination
We may suspend or terminate your access to our Services at any time, without notice, if we believe you have breached these Terms. You will remain responsible for all charges incurred up to the date of termination. Provisions of these Terms concerning intellectual property, user content, limitation of liability, governing law and dispute resolution will survive termination.

14. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. You and we submit to the non-exclusive jurisdiction of the courts of England and Wales for any dispute arising under or in connection with these Terms.

15. Changes to These Terms
We reserve the right to update or amend these Terms at any time. Any changes will be posted on this page along with a revised “Last updated” date. By continuing to use our Services after changes have been posted, you agree to be bound by the revised Terms.

16. Contact Information
If you have any questions or would like to contact us about these Terms, please write to:
Ceceloom Ltd. - Nevotica
71-75 Shelton Street, Covent Garden. London, WC2H 9JQ. United Kingdom
Company registration number: 93768256500018
Email: support@ceceloom.com
Telephone: 719 283 9681