Terms of sale

Last updated: 05/11/25

These Conditions of Sale set out the commercial terms that apply to all purchases made through our website [ceceloom.com] (“the Website”). By placing an order on the Website you agree to be bound by these conditions in addition to our Terms of Service and Returns & Refund Policy and Privacy Policy.

1. Product Availability

All goods offered for sale on the Website are subject to availability. We reserve the right to limit quantities or discontinue any product at any time and without prior notice. If a product becomes unavailable after you have placed your order, we will notify you and provide a full refund or offer you a suitable substitute (if you agree).

2. Prices and Currency

All prices are displayed in British Pounds Sterling (£). Prices may change at any time without notice, but you will be charged the price displayed at the time of your order confirmation. Prices exclude VAT (if applicable), shipping fees, customs duties or other applicable charges unless expressly stated. These will be clearly indicated at checkout, where applicable.

3. Promotions and Discounts

From time to time we may offer promotional codes or discounts (for example, a newsletter welcome discount). These promotional codes are limited to one per customer and per order unless otherwise stated, and may not be combined with other offers. Promotions are time-limited and valid only for eligible purchases as specified at the time of offer.

4. Payment Terms

We accept the following payment methods:

  • Major credit and debit cards (Visa, Mastercard, American Express)

  • PayPal

  • Apple Wallet

  • Interest-free instalment plans (subject to availability and selected at checkout)

All transactions are processed through secure, encrypted third-party payment platforms. By providing your payment details you confirm that you are authorised to use the chosen method of payment.

5. Order Confirmation and Processing

Once you place an order and your payment is successfully processed, we will send you an email confirmation. Please check that all the details in the confirmation are correct. Orders are typically processed within 3-4 business days unless stated otherwise. If you need to make a change, you should contact us at support@ceceloom.com as soon as possible; we cannot guarantee changes will be possible once processing has begun.

6. Shipping and Delivery

Please refer to our Shipping Policy for full details of how and when we deliver. Delivery times indicated are estimates only and may vary due to your location, carrier performance or other circumstances outside our control.

7. Returns and Exchanges

Your statutory rights and our commercial returns policy are set out in our Returns & Refund Policy. We strongly recommend you review that policy before placing your order.

8. Order Limits and Intended Use

We sell directly to individual consumers for their personal use. We do not accept orders for the purpose of commercial resale unless expressly authorised. We reserve the right to refuse or cancel any order that appears to violate this policy.

9. Errors and Corrections

While we strive to ensure that product descriptions, prices and other content on the Website are accurate and up to date, errors may occur. If we discover an error in your order (for example wrong pricing or incorrect product details) we will notify you promptly. We reserve the right to cancel or adjust any order affected by such errors or mis-representations.

10. Governing Law and Jurisdiction

These Conditions of Sale and any contract formed between you and us shall be governed by and construed in accordance with the laws of England and Wales. Any dispute relating to these Conditions shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.